Convert Media Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at convertmediagroup.com (the "Site") or interact with our services.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.

Our Commitment: We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

1. Who We Are

Convert Media Inc. is a digital marketing agency incorporated in British Columbia, Canada.

• Email: hello@convertmediagroup.com
• Website: convertmediagroup.com

2. Information We Collect

2.1 Information You Provide Directly

When you submit a contact or inquiry form on our Site, we collect:

• Your name
• Business name
• Email address
• Phone number
• Industry type
• Any additional information you choose to include in your message

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information through cookies and tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (how you arrived at our Site)
• Date and time of your visit

3. Cookies & Tracking Technologies

3.1 Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to visiting. We use this information to improve our Site and marketing efforts. Google Analytics collects only the IP address assigned to you on the date you visit the Site, not your name or other personally identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (available at tools.google.com/dlpage/gaoptout). For more information on Google's privacy practices, visit policies.google.com/privacy.

3.2 Meta Pixel (Facebook/Instagram)

We use the Meta Pixel (formerly Facebook Pixel) on our Site. The Meta Pixel is a piece of code that allows us to measure the effectiveness of our advertising campaigns on Meta platforms (Facebook and Instagram), understand the actions people take on our Site, and build targeted advertising audiences. The Meta Pixel may collect your IP address, browser information, and information about your interactions with our Site and Meta's platforms.

You can manage your Meta ad preferences and opt out of interest-based advertising through your Facebook Ad Settings or by visiting youronlinechoices.com. For more information, see Meta's Privacy Policy at facebook.com/privacy/policy.

3.3 Essential Cookies

Our Site may use essential cookies necessary for the Site to function properly. These cookies do not collect personal information and cannot be disabled.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries — When you contact us through our form, we use your information to respond to your request and provide information about our Services.
• To provide our Services — If you become a client, we use your information to deliver, manage, and improve the Services we provide to you.
• To send marketing communications — With your consent (express or implied through form submission), we may send you emails about our Services, promotions, and relevant industry updates. You can unsubscribe at any time.
• To improve our Site and Services — We use analytics data to understand how our Site is used and to make improvements.
• To measure advertising performance — We use tracking tools including Meta Pixel and Google Analytics to measure the effectiveness of our marketing campaigns.
• To comply with legal obligations — We may process your information as required by applicable law, regulation, or legal process.

5. Legal Basis for Processing (PIPEDA & CASL)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). We collect and use your personal information with your knowledge and consent, or as otherwise permitted or required by law.

When you submit a contact form on our Site, you provide implied consent for us to contact you in response to your inquiry. If we wish to send you commercial electronic messages (marketing emails), we will rely on your express or implied consent as defined under CASL, and we will always provide a clear and easy way to unsubscribe.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers — We may share information with trusted third-party service providers who assist us in operating our Site and delivering our Services (e.g., email platforms, CRM software, analytics providers). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Advertising Platforms — We share certain data with Meta and Google through their respective tracking pixels and analytics tools as described in Section 3 above.
• Legal Requirements — We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers — In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiries, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — The right to request a copy of the personal information we hold about you.
• Correction — The right to request that we correct inaccurate or incomplete information.
• Withdrawal of Consent — The right to withdraw your consent to our processing of your information at any time, subject to legal or contractual restrictions.
• Unsubscribe — The right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Deletion — The right to request that we delete your personal information, subject to certain exceptions.

To exercise any of these rights, please contact us at hello@convertmediagroup.com. We will respond to your request within 30 days.

10. Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: hello@convertmediagroup.com
• Website: convertmediagroup.com